FAQ
Why hasn’t my order been shipped yet?
Depending on how many orders have been placed by other customers before you, it may take some time before your order is shipped. Most regular orders (not limited edition product) take about 3 days to process. This does not include the ship time. The processing time is how long it will take from the time you placed your order online until the time your order is made and shipped from our facility.
–Custom orders will take longer to process and make than regular orders.
How do I place a custom order?
To place a custom order fill out this form: http://goodwoodnyc.com/custom-order/
- Let us know the design and lettering you’d like to use or you can send an image of your design.
- If you are sending a graphic or image, please make sure it is either a high res JPEG or an EPS file.
- If you are ordering a ring we will need to know how many fingers it will be. Please also have your ring sizes ready.
- We will then send you an email with a price quote and updates on your order.
How do I find out my ring size?
To find your ring size, you can print out the ring sizer available on this site, cut it out and follow the directions on the print out.
Make sure to leave room to slide over your knuckles. You can also visit a local jewelry store and have your fingers sized by a jeweler.
Does GoodWoodNYC make other types of jewelry beside rings?
Yes, we make custom pendants, necklaces, bracelets, pins and earrings. To place a custom order fill out this form: http://goodwoodnyc.com/custom-order/
How long will my order take to reach me?
After payment we will start working on your order. Generally, orders take roughly 2-3 weeks to be delivered after payment is received. Keep in mind all GoodWood pieces are made in-house. Each piece is engraved, hand sanded, beaded and painted made to order. If your order contains a lot of crystals, this will add to the order time.
We ship USPS First Class which takes about 2-3 business days. International orders will take 6-8 days.
What types of payment do you accept?
We accept PayPal payments, check or money order. Custom Order payment info will be given to you in the designer’s response.
If you are ordering a pre-made item from us, you can check out using the shopping cart feature on our online store.
How is GoodWood made?
All GoodWoodNYC designs are hand sanded, hand painted and lasered by designer and founder Kerri O’Connell along with a team of wood carving elves.
Will I get splinters from wearing GoodWood?
No, all pieces are intricately carved and sanded for the smoothest results.
Can I chose what type of wood I want?
For custom rings we have a choice between light and dark wood. Both are of the same quality, although designs typically stand out more on light wood.
For Custom pendants we have a variety of exotic woods to chose from including, Zebrawood, Bloodwood, Lacewood, Purple heart and Birch.
Where is GoodWoodNYC headquarters? Do you have a store?
GoodWoodNYC is based in Brooklyn, NY. We do not have a store as of yet but check out our Stock list for stores that carry our line.
How do I get GoodWoodNYC in my shop or store?
Please send an email to marv.goodwood@gmail.com
Or contact one of our sales reps on the Contact page of our site.
Our office number is 1-347-725-3891
We will send you over our wholesale list and answer any questions.
If I order a ring and it doesn’t fit, can I exchange it?
Yes, please send all returns and exchanges to:
GoodWoodNYC
ATTN STEVE
109 Ingraham Street Suite 319
Brooklyn Ny 11237
Please include the reason for why you are sending the piece back.